Introduction
Welcome to Leadership Capacity Engineering. By accessing or using our website (LeadershipCapacityEngineering.com), downloading our resources, or purchasing our products, you agree to these Terms of Use. If you don’t agree with these terms, please don’t use our site or services.
These terms are written in plain English because we think legal documents should be readable. If you have questions, contact us at hello@leadershipcapacityengineering.com.
1. Who We Are
Leadership Capacity Engineering is operated by Vivek Naik, a sole proprietorship based in [State]. We provide capacity engineering frameworks, assessments, and training programs for manufacturing and operations leaders.
Contact: Email: hello@leadershipcapacityengineering.com
Website: LeadershipCapacityEngineering.com
2. What These Terms Cover
These Terms of Use apply to:
- Use of our website
- Free resources (diagnostic, protocols, guides)
- Paid products (frameworks, books)
- Corporate programs and services
- Email communications
- Any other services we provide
3. Acceptable Use of Our Site
You May:
- Access and browse our website
- Download free resources for personal use
- Purchase and use our paid products according to their licenses
- Share free resources with colleagues (diagnostic, protocols, guides)
- Link to our site from your website or social media
You May Not:
- Use our site for any illegal purpose
- Attempt to hack, disrupt, or damage our site
- Scrape or copy large amounts of content without permission
- Resell our paid frameworks or products without authorization
- Impersonate us or falsely claim affiliation with us
- Use our content to train AI models or create derivative works for commercial purposes
- Spam, harass, or abuse our contact forms or email addresses
4. Free Resources
What’s Available:
- Leadership Capacity Diagnostic (PDF and Excel versions)
- Risk level-specific protocols (CRISIS, WARNING, STABLE, OPTIMIZED)
- Results Interpretation Guide
- Corporate program overview and ROI calculator
- Various guides and templates
License for Free Resources:
- You may download and use free resources for personal or internal organizational use
- You may share free resources with colleagues
- You may not resell or commercially distribute free resources
- You may not remove copyright notices or attribution
- You may not modify resources and redistribute as your own work
5. Paid Products and Frameworks
What’s Available:
- “The Cost of Yes” book
- Task Standard Work Template
- Personal Value Stream Mapping Starter Kit
- Leader Standard Work frameworks
- 5S for Life framework
- Framework bundles
License for Paid Products:
- Individual use license: Paid frameworks are licensed for individual use only
- You may use frameworks for your personal capacity engineering
- You may NOT share, resell, or distribute paid frameworks
- You may NOT use paid frameworks in commercial training without authorization
- All sales are final (see Refund Policy below)
Organizational Use:
- For team-wide implementation, see Corporate Programs
- Organizational licenses available upon request
- Contact corporate@leadershipcapacityengineering.com for licensing
6. Corporate Programs and Services
Services Offered:
- Half-Day Assessment Workshops
- 90-Day Implementation Programs
- Train-the-Trainer Certification
- Custom corporate solutions
Terms:
- Services provided under separate service agreements
- Payment terms specified in agreements
- Cancellation policies specified in agreements
- Intellectual property rights specified in agreements
Scheduling and Cancellation:
- Consultations may be rescheduled with 48 hours notice
- Late cancellations (< 48 hours) may be charged
- Specific terms provided in service agreements
7. Intellectual Property
Our Content:
All content on this site is owned by Leadership Capacity Engineering or licensed to us, including:
- Website design and code
- Diagnostic tools and assessments
- Frameworks and templates
- Guides and protocols
- Blog posts and articles
- Images and graphics
- “Leadership Capacity Engineering” name and branding
Your Rights:
- You may use our content as specified in these terms
- You may quote brief excerpts with proper attribution
- You may share links to our content
- You may download permitted resources for personal use
What You Can’t Do:
- Copy substantial portions of our website
- Republish our content as your own
- Create derivative works without permission
- Remove copyright notices
- Use our branding or name without authorization
8. User Submissions and Feedback
If You Send Us Feedback:
- We appreciate suggestions, testimonials, and feedback
- By sending feedback, you grant us the right to use it
- We may use testimonials on our website (with your permission)
- We may use suggestions to improve our products
- We won’t share your personal information without permission
Testimonials:
- We may request permission to use your testimonial
- You can request removal of your testimonial at any time
- We’ll only use first name and role (e.g., “Mike, Plant Manager”) unless you authorize more
9. Disclaimers and Limitations
Not Professional Services:
Leadership Capacity Engineering provides educational resources and frameworks, NOT:
- Medical advice or treatment
- Psychological counseling or therapy
- Legal advice
- Financial advice
- Professional coaching (unless explicitly contracted)
If you’re experiencing severe physical or mental health symptoms, consult a qualified healthcare professional.
No Guarantees:
We believe in our frameworks and have seen them work, but we cannot guarantee:
- Specific results or outcomes
- That our resources will solve your capacity challenges
- That you’ll achieve OPTIMIZED level or any particular score
- Career advancement, turnover reduction, or other organizational outcomes
Use at Your Own Risk:
- You’re responsible for how you apply our frameworks
- We’re not liable for decisions you make using our resources
- We’re not responsible for employment decisions, medical outcomes, or other consequences
Educational Purpose:
Our content is for educational and informational purposes. It’s not a substitute for:
- Professional medical care
- Professional psychological treatment
- Professional coaching
- Organizational consulting (unless contracted)
10. Limitation of Liability
To the fullest extent permitted by law:
We are not liable for:
- Indirect, incidental, or consequential damages
- Lost profits, data, or business opportunities
- Damages arising from use or inability to use our site or resources
- Errors or omissions in our content
- Third-party content or links
Our total liability to you for any claim is limited to:
- The amount you paid for the specific product or service, or
- $100, whichever is less
Exceptions:
- We don’t limit liability for fraud, gross negligence, or violations we can’t legally disclaim
11. Refund Policy
Digital Products (Frameworks):
- All sales are final for digital downloads
- No refunds after download access is provided
- Contact us if there’s a technical issue preventing access
Books:
- Book refunds handled by retailer (Amazon, etc.)
- Contact the retailer’s customer service for book refunds
Corporate Programs:
- Cancellation and refund terms specified in service agreement
- Typically: Full refund if cancelled 14+ days before start
- Partial refund or credit if cancelled 7-13 days before start
- No refund if cancelled < 7 days before start
Exceptions:
- If there’s a legitimate technical issue preventing access to purchased products, we’ll resolve it or refund
- Contact support@leadershipcapacityengineering.com
12. Third-Party Links and Services
Links to Other Sites:
- Our site may link to third-party websites
- We don’t control or endorse third-party sites
- We’re not responsible for third-party content or practices
- Review their terms and privacy policies
Third-Party Services We Use:
- Email delivery services
- Payment processors
- Analytics tools
- Hosting services
We’re not responsible for issues with third-party services.
13. Changes to Terms
We may update these Terms of Use:
- Changes effective when posted with new “Last Updated” date
- Significant changes will be announced via email to subscribers
- Continued use of site after changes means you accept new terms
- You can always view current terms at LeadershipCapacityEngineering.com/terms
14. Termination
We May:
- Suspend or terminate your access for violating these terms
- Discontinue any service or product at any time
- Modify or remove content from our site
You May:
- Stop using our site or services at any time
- Request deletion of your account or data (see Privacy Policy)
15. Governing Law and Disputes
Governing Law:
These terms are governed by the laws of [State], United States, without regard to conflict of law provisions.
Disputes:
- First, contact us to resolve disputes informally
- Email: hello@leadershipcapacityengineering.com
- If informal resolution fails, disputes resolved in [State] courts
- You agree to jurisdiction in [State]
Class Action Waiver:
Disputes must be brought individually, not as part of a class action.
16. General Provisions
Entire Agreement:
These terms, along with our Privacy Policy, constitute the entire agreement between you and us.
Severability:
If any provision is found invalid, the rest remains in effect.
No Waiver:
Our failure to enforce any right doesn’t waive that right.
Assignment:
You may not transfer your rights under these terms. We may assign our rights and obligations.
17. Contact Us
Questions about these Terms of Use?
Email: hello@leadershipcapacityengineering.com
Website: LeadershipCapacityEngineering.com/contact