Leadership Capacity Engineering

Privacy Policy

Contents

Introduction

We respect your privacy. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data.

Key points:

  • We collect minimal information
  • We don’t sell your data
  • You control your information
  • We’re transparent about what we do

If you have questions, email us: hello@leadershipcapacityengineering.com

1. Who We Are

Data Controller: Vivek Naik / Leadership Capacity Engineering
Mississuaga, Ontario Canada

[Email: hello@leadershipcapacityengineering.com]

What We Do: We provide capacity engineering frameworks, assessments, and training for manufacturing and operations leaders.

2. Information We Collect

Information You Provide Directly:

When you download protocols:

  • Email address (required for protocol delivery)
  • Name (optional)
  • Diagnostic score (optional, if you share it)

When you purchase products:

  • Name
  • Email address
  • Billing address
  • Payment information (processed by payment processor, we don’t store credit card numbers)

When you contact us:

  • Name
  • Email address
  • Message content
  • Any information you choose to share

When you schedule consultations:

  • Name
  • Email address
  • Company name (if applicable)
  • Phone number (if provided)
  • Information you provide in scheduling form

When you subscribe to our email list:

  • Email address
  • Name (if provided)
  • Preferences (which resources you’re interested in)

Information Collected Automatically:

When you visit our website:

  • IP address
  • Browser type and version
  • Device type
  • Pages visited
  • Time spent on pages
  • Referring website
  • Geographic location (general, not precise)

Cookies and Tracking:

  • Session cookies (essential for site function)
  • Analytics cookies (if you consent)
  • No advertising cookies or tracking pixels

3. How We Use Your Information

We Use Your Information To:

Deliver Services:

  • Send requested protocols and resources
  • Process purchases and deliver digital products
  • Respond to your inquiries
  • Provide customer support
  • Schedule and conduct consultations

Communicate:

  • Send email sequences related to your diagnostic score
  • Send updates about new resources or programs (if you subscribed)
  • Respond to your questions
  • Send transactional emails (purchase confirmations, download links)

Improve Our Services:

  • Analyze website usage to improve user experience
  • Track which resources are most valuable
  • Understand how people use our frameworks
  • Improve our content and offerings

Legal and Safety:

  • Comply with legal obligations
  • Protect our rights and property
  • Prevent fraud or abuse

We Do NOT:

  • Sell your personal information
  • Share your information with advertisers
  • Use your information for purposes you haven’t consented to
  • Share your diagnostic results with anyone
  • Add you to email lists without permission

4. Legal Basis for Processing (GDPR)

If you’re in the EU/UK, we process your data based on:

Consent:

  • When you opt in to email communications
  • When you agree to cookies

Contract Performance:

  • When you purchase products or services
  • When you request protocol delivery

Legitimate Interests:

  • Improving our website and services
  • Preventing fraud and abuse
  • Analyzing usage to serve users better

Legal Obligations:

  • Complying with tax and accounting requirements
  • Responding to legal requests

5. How We Share Your Information

We Share Information With:

Service Providers:

  • Email delivery services (to send protocols and communications)
  • Payment processors (to process purchases – they don’t share payment data with us)
  • Website hosting and analytics providers
  • Customer support tools

We require service providers to:

  • Only use data for specified purposes
  • Protect data security
  • Comply with privacy laws

We Do NOT Share With:

  • Advertisers or marketing companies
  • Data brokers
  • Social media companies (beyond standard analytics)
  • Your employer or anyone else without your explicit consent

We May Share If Required:

  • To comply with legal obligations
  • To enforce our terms
  • To protect our rights or safety
  • In connection with business transfer (sale, merger, etc.)

6. Data Retention

How Long We Keep Your Information:

Email Communications:

  • Kept until you unsubscribe or request deletion
  • Transactional emails retained for accounting purposes (typically 7 years)

Purchase Information:

  • Order and payment records retained for 7 years (tax/accounting requirements)
  • We don’t store credit card information

Website Analytics:

  • Aggregated analytics kept indefinitely
  • IP addresses and individual session data deleted after 26 months

Contact Form Submissions:

  • Kept for 2 years unless you request earlier deletion
  • Exception: If there’s an ongoing business relationship

Diagnostic Results:

  • We don’t collect or store your diagnostic results
  • The diagnostic stays on your computer

7. Your Rights and Choices

You Have the Right To:

Access:

Correction:

  • Update or correct your information
  • Email us or update your preferences

Deletion:

  • Request deletion of your data (subject to legal retention requirements)
  • Note: We must retain purchase records for tax purposes

Object:

  • Object to processing for direct marketing
  • Unsubscribe from emails at any time

Portability (GDPR/CCPA):

  • Request your data in machine-readable format

Withdraw Consent:

  • Withdraw consent for email communications
  • Opt out of analytics cookies

Lodge a Complaint:

  • EU/UK residents: Contact your data protection authority
  • California residents: See CCPA section below

How to Exercise Rights:

Email: hello@leadershipcapacityengineering.com
Subject: Privacy Request
Include: Your name, email, and specific request

Response time: 30 days (GDPR) or 45 days (CCPA)

8. Email Communications and Opt-Out

Types of Emails We Send:

Transactional (You cannot opt out):

  • Purchase confirmations
  • Download links for purchased products
  • Password resets or account notifications

Marketing/Educational (You can opt out):

  • Email sequences based on diagnostic score
  • Updates about new resources
  • Blog posts or content updates
  • Program announcements

How to Unsubscribe:

We’ll process unsubscribe requests within 48 hours.

9. Cookies and Tracking

What Cookies We Use:

Essential Cookies (Always Active):

  • Session management
  • Security
  • Site functionality
  • Cannot be disabled without breaking site

Analytics Cookies (Optional):

  • Google Analytics (anonymized)
  • Usage patterns and statistics
  • You can opt out via browser settings or privacy tools

We Do NOT Use:

  • Advertising cookies
  • Social media tracking pixels (beyond basic analytics)
  • Cross-site tracking
  • Third-party ad networks

How to Control Cookies:

  • Browser settings (block or delete cookies)
  • Privacy tools and browser extensions
  • Opt out of Google Analytics: [Google Analytics Opt-out Browser Add-on]

10. California Privacy Rights (CCPA)

If you’re a California resident, you have additional rights:

Right to Know:

  • What personal information we collect
  • Sources of information
  • Purposes for collection
  • Third parties we share with

Right to Delete:

  • Request deletion of your information (subject to exceptions)

Right to Opt-Out:

  • We don’t sell personal information
  • If we ever do, you can opt out

Right to Non-Discrimination:

  • We won’t discriminate for exercising CCPA rights

How to Exercise CCPA Rights:

Email: hello@leadershipcapacityengineering.com
Subject: CCPA Request
We’ll verify your identity and respond within 45 days.

11. European Privacy Rights (GDPR)

If you’re in the EU/UK, you have rights under GDPR:

Your Rights:

  • Access your data
  • Rectify inaccurate data
  • Erase your data (“right to be forgotten”)
  • Restrict processing
  • Data portability
  • Object to processing
  • Withdraw consent

How to Exercise GDPR Rights:

Email: hello@leadershipcapacityengineering.com
Subject: GDPR Request
We’ll respond within 30 days.

Data Transfers:

  • We’re based in the United States
  • Your data may be transferred to/processed in the US
  • We use standard contractual clauses for EU data transfers

Supervisory Authority:

  • You can lodge a complaint with your data protection authority
  • [Link to list of EU data protection authorities]

12. Children’s Privacy

Our services are not directed to children under 13 (or 16 in the EU).

We do not knowingly collect information from children.

If you believe we’ve collected information from a child:

13. Data Security

How We Protect Your Data:

Technical Measures:

  • SSL/TLS encryption (HTTPS)
  • Secure hosting infrastructure
  • Regular security updates
  • Access controls and authentication

Organizational Measures:

  • Limited access to personal data
  • Employee training on privacy
  • Service provider agreements
  • Regular security reviews

What We Don’t Do:

  • Store credit card information (handled by payment processor)
  • Store diagnostic results (stays on your computer)
  • Share data unnecessarily

No Guarantee:

  • No system is 100% secure
  • We use reasonable measures but cannot guarantee absolute security
  • You’re responsible for keeping your passwords/accounts secure

14. International Data Transfers

We’re based in the United States.

If you’re outside the US:

  • Your data may be transferred to and processed in the US
  • US privacy laws may differ from your country
  • We use appropriate safeguards (standard contractual clauses, etc.)

15. Changes to This Privacy Policy

We may update this Privacy Policy:

  • Changes effective when posted with new “Last Updated” date
  • Significant changes announced via email to subscribers
  • Continued use after changes means you accept new policy
  • You can always view current policy at LeadershipCapacityEngineering.com/privacy

16. Contact Us About Privacy

Questions or Concerns?

Email: hello@leadershipcapacityengineering.com
Subject: Privacy Question

For Privacy Requests:

  • Access, deletion, correction requests
  • Opt-out requests
  • GDPR/CCPA requests

Response Time:

  • General questions: 3-5 business days
  • GDPR requests: 30 days
  • CCPA requests: 45 days

17. Summary (Plain English)

What we collect: Email, name, basic website analytics

Why we collect it: To send you resources, process purchases, improve our site

Who we share with: Only service providers (email, hosting, payments) – never advertisers

Your control: Unsubscribe anytime, request deletion, access your data

Your diagnostic results: Stay on your computer, we never see them

Questions? Email us: hello@leadershipcapacityengineering.com

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