Privacy Policy

Contents

Introduction

We respect your privacy. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data.

Key points:

  • We collect minimal information
  • We don’t sell your data
  • You control your information
  • We’re transparent about what we do

If you have questions, email us: hello@leadershipcapacityengineering.com

1. Who We Are

Data Controller: Vivek Naik / Leadership Capacity Engineering
Mississuaga, Ontario Canada

[Email: hello@leadershipcapacityengineering.com]

What We Do: We provide capacity engineering frameworks, assessments, and training for manufacturing and operations leaders.

2. Information We Collect

Information You Provide Directly:

When you download protocols:

  • Email address (required for protocol delivery)
  • Name (optional)
  • Diagnostic score (optional, if you share it)

When you purchase products:

  • Name
  • Email address
  • Billing address
  • Payment information (processed by payment processor, we don’t store credit card numbers)

When you contact us:

  • Name
  • Email address
  • Message content
  • Any information you choose to share

When you schedule consultations:

  • Name
  • Email address
  • Company name (if applicable)
  • Phone number (if provided)
  • Information you provide in scheduling form

When you subscribe to our email list:

  • Email address
  • Name (if provided)
  • Preferences (which resources you’re interested in)

Information Collected Automatically:

When you visit our website:

  • IP address
  • Browser type and version
  • Device type
  • Pages visited
  • Time spent on pages
  • Referring website
  • Geographic location (general, not precise)

Cookies and Tracking:

  • Session cookies (essential for site function)
  • Analytics cookies (if you consent)
  • No advertising cookies or tracking pixels

3. How We Use Your Information

We Use Your Information To:

Deliver Services:

  • Send requested protocols and resources
  • Process purchases and deliver digital products
  • Respond to your inquiries
  • Provide customer support
  • Schedule and conduct consultations

Communicate:

  • Send email sequences related to your diagnostic score
  • Send updates about new resources or programs (if you subscribed)
  • Respond to your questions
  • Send transactional emails (purchase confirmations, download links)

Improve Our Services:

  • Analyze website usage to improve user experience
  • Track which resources are most valuable
  • Understand how people use our frameworks
  • Improve our content and offerings

Legal and Safety:

  • Comply with legal obligations
  • Protect our rights and property
  • Prevent fraud or abuse

We Do NOT:

  • Sell your personal information
  • Share your information with advertisers
  • Use your information for purposes you haven’t consented to
  • Share your diagnostic results with anyone
  • Add you to email lists without permission

4. Legal Basis for Processing (GDPR)

If you’re in the EU/UK, we process your data based on:

Consent:

  • When you opt in to email communications
  • When you agree to cookies

Contract Performance:

  • When you purchase products or services
  • When you request protocol delivery

Legitimate Interests:

  • Improving our website and services
  • Preventing fraud and abuse
  • Analyzing usage to serve users better

Legal Obligations:

  • Complying with tax and accounting requirements
  • Responding to legal requests

5. How We Share Your Information

We Share Information With:

Service Providers:

  • Email delivery services (to send protocols and communications)
  • Payment processors (to process purchases – they don’t share payment data with us)
  • Website hosting and analytics providers
  • Customer support tools

We require service providers to:

  • Only use data for specified purposes
  • Protect data security
  • Comply with privacy laws

We Do NOT Share With:

  • Advertisers or marketing companies
  • Data brokers
  • Social media companies (beyond standard analytics)
  • Your employer or anyone else without your explicit consent

We May Share If Required:

  • To comply with legal obligations
  • To enforce our terms
  • To protect our rights or safety
  • In connection with business transfer (sale, merger, etc.)

6. Data Retention

How Long We Keep Your Information:

Email Communications:

  • Kept until you unsubscribe or request deletion
  • Transactional emails retained for accounting purposes (typically 7 years)

Purchase Information:

  • Order and payment records retained for 7 years (tax/accounting requirements)
  • We don’t store credit card information

Website Analytics:

  • Aggregated analytics kept indefinitely
  • IP addresses and individual session data deleted after 26 months

Contact Form Submissions:

  • Kept for 2 years unless you request earlier deletion
  • Exception: If there’s an ongoing business relationship

Diagnostic Results:

  • We don’t collect or store your diagnostic results
  • The diagnostic stays on your computer

7. Your Rights and Choices

You Have the Right To:

Access:

Correction:

  • Update or correct your information
  • Email us or update your preferences

Deletion:

  • Request deletion of your data (subject to legal retention requirements)
  • Note: We must retain purchase records for tax purposes

Object:

  • Object to processing for direct marketing
  • Unsubscribe from emails at any time

Portability (GDPR/CCPA):

  • Request your data in machine-readable format

Withdraw Consent:

  • Withdraw consent for email communications
  • Opt out of analytics cookies

Lodge a Complaint:

  • EU/UK residents: Contact your data protection authority
  • California residents: See CCPA section below

How to Exercise Rights:

Email: hello@leadershipcapacityengineering.com
Subject: Privacy Request
Include: Your name, email, and specific request

Response time: 30 days (GDPR) or 45 days (CCPA)

8. Email Communications and Opt-Out

Types of Emails We Send:

Transactional (You cannot opt out):

  • Purchase confirmations
  • Download links for purchased products
  • Password resets or account notifications

Marketing/Educational (You can opt out):

  • Email sequences based on diagnostic score
  • Updates about new resources
  • Blog posts or content updates
  • Program announcements

How to Unsubscribe:

We’ll process unsubscribe requests within 48 hours.

9. Cookies and Tracking

What Cookies We Use:

Essential Cookies (Always Active):

  • Session management
  • Security
  • Site functionality
  • Cannot be disabled without breaking site

Analytics Cookies (Optional):

  • Google Analytics (anonymized)
  • Usage patterns and statistics
  • You can opt out via browser settings or privacy tools

We Do NOT Use:

  • Advertising cookies
  • Social media tracking pixels (beyond basic analytics)
  • Cross-site tracking
  • Third-party ad networks

How to Control Cookies:

  • Browser settings (block or delete cookies)
  • Privacy tools and browser extensions
  • Opt out of Google Analytics: [Google Analytics Opt-out Browser Add-on]

10. California Privacy Rights (CCPA)

If you’re a California resident, you have additional rights:

Right to Know:

  • What personal information we collect
  • Sources of information
  • Purposes for collection
  • Third parties we share with

Right to Delete:

  • Request deletion of your information (subject to exceptions)

Right to Opt-Out:

  • We don’t sell personal information
  • If we ever do, you can opt out

Right to Non-Discrimination:

  • We won’t discriminate for exercising CCPA rights

How to Exercise CCPA Rights:

Email: hello@leadershipcapacityengineering.com
Subject: CCPA Request
We’ll verify your identity and respond within 45 days.

11. European Privacy Rights (GDPR)

If you’re in the EU/UK, you have rights under GDPR:

Your Rights:

  • Access your data
  • Rectify inaccurate data
  • Erase your data (“right to be forgotten”)
  • Restrict processing
  • Data portability
  • Object to processing
  • Withdraw consent

How to Exercise GDPR Rights:

Email: hello@leadershipcapacityengineering.com
Subject: GDPR Request
We’ll respond within 30 days.

Data Transfers:

  • We’re based in the United States
  • Your data may be transferred to/processed in the US
  • We use standard contractual clauses for EU data transfers

Supervisory Authority:

  • You can lodge a complaint with your data protection authority
  • [Link to list of EU data protection authorities]

12. Children’s Privacy

Our services are not directed to children under 13 (or 16 in the EU).

We do not knowingly collect information from children.

If you believe we’ve collected information from a child:

13. Data Security

How We Protect Your Data:

Technical Measures:

  • SSL/TLS encryption (HTTPS)
  • Secure hosting infrastructure
  • Regular security updates
  • Access controls and authentication

Organizational Measures:

  • Limited access to personal data
  • Employee training on privacy
  • Service provider agreements
  • Regular security reviews

What We Don’t Do:

  • Store credit card information (handled by payment processor)
  • Store diagnostic results (stays on your computer)
  • Share data unnecessarily

No Guarantee:

  • No system is 100% secure
  • We use reasonable measures but cannot guarantee absolute security
  • You’re responsible for keeping your passwords/accounts secure

14. International Data Transfers

We’re based in the United States.

If you’re outside the US:

  • Your data may be transferred to and processed in the US
  • US privacy laws may differ from your country
  • We use appropriate safeguards (standard contractual clauses, etc.)

15. Changes to This Privacy Policy

We may update this Privacy Policy:

  • Changes effective when posted with new “Last Updated” date
  • Significant changes announced via email to subscribers
  • Continued use after changes means you accept new policy
  • You can always view current policy at LeadershipCapacityEngineering.com/privacy

16. Contact Us About Privacy

Questions or Concerns?

Email: hello@leadershipcapacityengineering.com
Subject: Privacy Question

For Privacy Requests:

  • Access, deletion, correction requests
  • Opt-out requests
  • GDPR/CCPA requests

Response Time:

  • General questions: 3-5 business days
  • GDPR requests: 30 days
  • CCPA requests: 45 days

17. Summary (Plain English)

What we collect: Email, name, basic website analytics

Why we collect it: To send you resources, process purchases, improve our site

Who we share with: Only service providers (email, hosting, payments) – never advertisers

Your control: Unsubscribe anytime, request deletion, access your data

Your diagnostic results: Stay on your computer, we never see them

Questions? Email us: hello@leadershipcapacityengineering.com

©2026 Leadership Capacity Engineering. All Rights Reserved